📰
FAQ Questions
Frequently asked questions
📄
Questions & answer
Your Questions Answered
01
We provide comprehensive web development, app development, and digital solutions including custom website design, e-commerce integrations, CMS development, UI/UX design, and ongoing maintenance and support.
02
Project timelines vary depending on complexity and package selection. For example, our Starter package is delivered in 1 week, Growth in 2 weeks, and Expansion in 4 weeks. Custom projects may require a longer timeframe.
03
Refunds are handled on a case-by-case basis. If you have any issues with our services, please contact us within 7 days of delivery. We will review your request, and if it meets our refund criteria as outlined in our policies, we will process the refund accordingly.
04
All payments are processed securely via our payment partners, including Stripe. Full payment is generally required before commencing work, unless an alternative arrangement is agreed upon in writing.
05
We offer revisions as part of our service packages. Minor adjustments are typically included in the initial project scope. For significant changes or additional features, we can provide a custom quote based on the revised requirements.
06
Yes, we provide premium support and maintenance services to ensure your website or application remains secure, up-to-date, and fully optimized for performance. Maintenance packages can be customized to your needs.
07
Absolutely. All our websites are designed with responsive design principles, ensuring they function seamlessly across all devices, including desktops, tablets, and smartphones.
08
Our team follows industry best practices and quality assurance protocols, including code reviews, testing across multiple devices and browsers, and continuous performance optimization to ensure a high-quality final product.
09
We adhere to strict data protection practices and comply with relevant privacy laws. Your data is securely handled through encrypted channels, and any payment or personal information is processed via trusted third-party services like Stripe.
10
We maintain open lines of communication with our clients throughout the project. If delays occur or if any issues arise, we will inform you immediately and work closely with you to resolve them. Our goal is to ensure your project is delivered successfully and to your satisfaction.