1. Introduction

This Privacy Policy explains how Flowastra LTD (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you access our website (“Flowastra”) and use our services (“Services”), including payment processing via third-party processors such as Stripe. By using our Site and Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you interact with our Site, we may collect personal information that you voluntarily provide, including but not limited to:

• Identification Data: Name, title, company name.

• Contact Information: Email address, phone number, postal address.

• Payment Information: Credit/debit card details and billing information, which are processed by third-party providers such as Stripe.

• Service-Specific Data: Information necessary for the provision of our web development, app development, or consulting services.

2.2 Automatically Collected Data

We automatically collect certain information when you visit our Site, including:

• Technical Data: IP address, browser type, operating system, device information, and cookies.

• Usage Data: Pages visited, time spent on pages, and other usage metrics to help us improve our Site and Services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Provision of Services: To deliver, maintain, and improve our Services.

• Payment Processing: To process and manage transactions through secure payment gateways such as Stripe.

• Communication: To communicate with you regarding updates, offers, support, and administrative notices.

• Personalization and Analytics: To analyze usage trends and personalize your experience on our Site.

• Legal and Regulatory Compliance: To comply with legal obligations and to protect our rights and interests.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and support our marketing efforts. You may adjust your browser settings to refuse cookies; however, doing so may limit certain features and functionalities of the Site.

5. Disclosure of Your Information

5.1 Third-Party Service Providers

We may share your personal information with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, hosting, and customer support. These parties are obligated to protect your information and are not permitted to use it for any other purpose.

5.2 Legal Requirements

We may disclose your personal information if required to do so by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred to the successor entity, provided that such entity agrees to adhere to the terms of this Privacy Policy.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no security measures are infallible, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access and Update: Request access to and correction of your personal information.

• Data Portability: Request a copy of your personal data in a structured, machine-readable format.

• Deletion: Request deletion of your personal data, subject to certain limitations (e.g., legal obligations).

• Objection or Restriction: Object to or restrict the processing of your personal data.

• Withdraw Consent: Withdraw your consent to data processing at any time (which may affect our ability to provide certain services).

To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside your country of residence. By using our Site, you consent to such transfers and the processing of your information in accordance with this Privacy Policy.

10. Children’s Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

11. Compliance with Payment Processor Policies

When processing payments through Stripe or other third-party payment providers, your payment information is handled in accordance with their privacy policies and security practices. We are committed to ensuring that such processing complies with applicable data protection regulations and industry standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will post the updated version on our Site with a revised “Effective Date.” Your continued use of our Site after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: hello@flowastra.com

• Physical Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ