1. Introduction and Acceptance of Terms

By accessing and using this website (“Flowastra”) and the services provided herein (“Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must not use the Site or Services. These Terms govern your relationship with Flowastra LTD (“Company”, “we”, “us”, or “our”) regarding your use of the Site and Services, including those facilitated by third-party payment processors such as Stripe.

2. Definitions

• “User” or “You” refers to any person or entity accessing or using the Site or Services.

• “Services” includes all web development, app development, consulting, and related services provided through the Site.

• “Content” means all materials displayed on the Site, including text, graphics, logos, images, software, and other data.

3. Modification and Updates

We reserve the right to modify, update, or discontinue any aspect of the Site or Services, including these Terms, at any time without prior notice. Changes will be effective immediately upon posting on the Site, and your continued use of the Site constitutes your acceptance of the revised Terms.

4. Description of Services

Our Site offers a variety of development services, including but not limited to:

• Web Development: Custom website design, coding, content management system integration, and maintenance services.

• App Development: Development of mobile and web applications tailored to your business needs.

• Consulting and Support: Technical consultations, ongoing support, and training sessions.

We endeavor to provide high-quality services and accurate representations of our capabilities. However, all Services are provided “as is” and “as available.”

5. Payment Processing and Stripe Integration

5.1 Payment Terms

All payments for Services rendered must be made through the payment methods provided on our Site, including via third-party processors such as Stripe. Payment must be received in full before commencement of any Services unless otherwise agreed in writing.

5.2 Stripe Compliance

By making a payment, you agree to the terms and conditions of Stripe, which govern the processing of your payment information. We ensure that our payment processing practices comply with Stripe’s requirements for business websites, including the collection, storage, and transmission of payment data. You acknowledge that any disputes regarding payments processed through Stripe shall be resolved in accordance with Stripe’s policies and applicable law.

5.3 Refunds and Disputes

Refunds, if applicable, will be handled in accordance with our Refund Policy, which is incorporated by reference into these Terms. Any payment disputes must be raised within 7 days of the transaction date. We reserve the right to review and, at our sole discretion, accept or deny refund requests.

6. Intellectual Property Rights

All Content on the Site is owned by us or our licensors and is protected by international intellectual property laws. You are granted a limited, non-exclusive, revocable license to access and use the Content solely for your personal or internal business purposes. No part of the Content may be reproduced, distributed, modified, or transmitted without prior written consent, except as expressly permitted by these Terms.

7. User Obligations and Acceptable Use

• Compliance: You agree to use the Site and Services only for lawful purposes and in a manner that does not infringe on the rights of others.

• Security: If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.

• Prohibited Activities: You shall not engage in any behavior that could harm the Site, interfere with its operation, or compromise the security of our systems. This includes, but is not limited to, unauthorized data collection, distribution of malware, or any form of digital attack.

8. Representations and Warranties

We represent that we have the right to provide the Services as described. However, we do not warrant that the Services will be uninterrupted or error-free. All warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, are disclaimed to the fullest extent permitted by law.

9. Limitation of Liability

To the maximum extent permitted by law, our Company, its affiliates, and their respective directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Site or Services, even if advised of the possibility of such damages. Our total aggregate liability shall not exceed the total amount paid by you for the specific Service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or infringement of any rights of any third party.

11. Third-Party Content and Links

The Site may include links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we are not responsible or liable for any damage or loss incurred as a result of your use of any third-party websites.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms and any disputes arising out of or related to the Site or Services shall be governed by and construed in accordance with the laws of UK, without regard to its conflict of law provisions.

12.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or invalidity thereof, shall be resolved exclusively by final and binding arbitration in accordance with the applicable arbitration rules in UK. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

13. Termination

We reserve the right to terminate or suspend your access to the Site and Services, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, all rights granted to you under these Terms will cease immediately.

14. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and us regarding the use of the Site and Services.

• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

15. Contact Information

For any questions, concerns, or notices regarding these Terms, please contact us at:

• Email: hello@flowastra.com

• Physical Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ