Refund Policy

Overview

At Flowastra LTD (https://flowastra.com/), we are committed to delivering high-quality software solutions, including custom website development, mobile applications, and digital services tailored to your specific needs.

Due to the nature of our work—where most projects are custom-built based on client requirements—we generally do not offer refunds once a project has started or been delivered.

However, for certain predefined services or ready-made digital products (such as templates, licenses, or pre-built websites), we offer a limited 7-day refund policy, provided the implementation or delivery has not yet begun.

Refund Eligibility

You may be eligible for a refund under the following conditions:

• The request is made within 7 calendar days of your purchase.

• The service or project has not been started or partially delivered.

• The product or service purchased is a standard/predefined package, not a custom solution.

If these conditions are met, you can submit a refund request via email at refund@flowastra.com with the following information:

• Full name

• Email address used during the purchase

• Order number or invoice reference

• Reason for requesting a refund

We will review your request and respond within 5 business days. If approved, the refund will be issued via the original payment method. Please allow 3–5 business days for the refund to appear, depending on your bank or payment provider.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• The project has already been started or partially delivered.

• The service involves a customized solution specifically built for your business.

• More than 7 days have passed since your purchase.

• Insufficient or false information is provided in the refund request.

• Abuse of our refund policy (e.g. repeated purchases and refund requests for the same product).

Delayed or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.

2. Contact your credit card company – it may take some time before your refund is officially posted.

3. Contact your bank – processing times may vary.

If you’ve done all of this and still have not received your refund, please reach out to us at refund@flowastra.com.

Need Help?

If you have any questions regarding this refund policy or would like more clarification, feel free to contact our support team at refund@flowastra.com. We’re here to help.